Refund policy
Return / Exchange Policy
Order once placed cannot be cancelled or refunded.
Please note: Product colour may slightly vary due to photographic lighting sources.
How can I return/exchange an order?
Returns/Exchanges must be initiated within 7 days of the order's delivery & it is only possible for any accessories bought from Sankalan. To initiate, raise a request & our shipping and delivery partners will contact you and arrange a pick-up at your mentioned address at a time convenient for you. We will send a return and exchange confirmation email along with packing instructions to your registered e-mail address.
Products must be unused, unwashed, unsoiled, without any stains or signs of having been tampered with. Products must have original quality check seals/return tags/warranty seals (wherever applicable) and sub-parts and accessories. Products must be free of damage and without any scratches, dents, tears or holes.
Our staff will initially scan the product at the time of pickup and a quality check will be conducted at our Returns Desk / Warehouse.
If the return pick-up option is not available at your location, you can self-return the product to us by courier at your own cost. Please mention the Order ID of the returned product and our shipping address on the package, as mentioned below.
You are required to courier the product to the below address:
To,
Sankalan, India
24A, Sadhna Enclave, Panchsheel Park, New Delhi
Delhi 110017
How can I alter any product?
You can visit any nearby Sankalan store using the Store Locator on our website. Showing online order details (or invoices) is mandatory. No exchange/return or refund would be applicable for any altered product.
Alteration can be done within 30 days of purchase.
Accessories (Jewellery, Textiles & Footwear) cannot be altered.
For more details, feel free to connect with our Customer Care executives at +91 9811088953, 10 AM to 5 PM, Monday to Saturday (excluding public holidays) or write to us at info@houseofsankalan.com
I have changed my mind and would like to retain the product. What do I do?
Please connect with our Customer Care executives at +91 9811088953, 10 AM to 5 PM, Monday to Saturday (excluding public holidays) or write to us at info@houseofsankalan.com
When will I get my refund?
A refund, if applicable, will be initiated, once the returned product has reached our warehouse and the product has passed the quality check.
Prepaid orders will be refunded back to the original source of payment.
For post-paid or COD orders, a refund will be in the form of an account transfer, where necessary details would be required to be submitted to info@houseofsankalan.com
The shipping fee will not be refunded in case of any returns.
What are the modes of refund available after cancellation?
For payments done via Credit Card or Net Banking, the refund will be administered through the payment gateway itself. The amount should reflect within a minimum of 6-7 business days, depending on various banks.
I’m not fully satisfied with the products I’ve bought. What can I do?
If you have any problems with your order, especially in terms of fit, size or colour, or if you come across any defects, we'll be happy to refund the amount. Please return all unused items with their original tags within 7 days of the order being delivered. To initiate a return, go into MY ACCOUNT and click RETURNS. For further information connect with our Customer Care executives at +91 9811088953, 10 AM to 5 PM, Monday to Saturday (excluding public holidays) or write to us at info@houseofsankalan.com
Terms & Conditions for Returns
- Sankalan will not be responsible for any incorrect fund transfer against returns arising due to erroneous input by the customers. The customer bears complete responsibility for the accuracy of the information provided.
- A refund will be issued only after the products are received at our warehouse and after the product passes the quality checks.
- Please make sure the packet is well-sealed before handing it over to our shipping and delivery partners.
- Sankalan follows a 7-day, ‘No Questions Asked’ return policy, once the product passes the quality check. You can return the product within 7 days of delivery.